|
The Pro-Active, Practical and Trusted IT Partner
203-975-9630
Net-Enhanced™ Plan
| The "Net-Enhanced Managed Services & Support Plan" is our most popular plan that provides clients with automated services and includes a monthly allotment of labor for service calls on each covered server, workstation or device. This plan utilizes state of the art monitoring tools and provides antivirus software and patch management, proactive automated help desk, monthly executive summary reports, security administration, network policy enforcement and administration, file/folder/share and user administration, guaranteed response times, includes a monthly allotment of labor for each server, workstation or device and provides additional labor (if needed) at aggressively discounted rates. |
Coverage/Response Times |
Normal Hour Coverage: 8AM - 6PM Mon-Fri, Excluding Holidays
Normal Hours On-Site Emergency Response Time: 2 Hours
After Hours On-Site Emergency Response Time: 24 Hours |
Labor |
Includes 1 hour labor per month per server and ½ hr per month per workstation or device
Hourly rate after included hours: 40% off normal rates
After hours rate after included hours: 1 ½ times the discounted hourly rate
Minimum Billing Time Period: 15 minutes |
Included "Net-Enhanced" Managed Services
- Patch Management
- 24 X 7 System Monitoring
- Disk and Storage Monitoring
- Security Administration (Firewall)
- File, Folder, Share and User Administration
- Network Policy Enforcement and Admin
- Access to Client Portal / Knowledgebase
- Monthly Executive Summary Reports
- Online Asset Management
- Antivirus Software Management / Updates
- Automated Helpdesk Services
- Included Support Hours
- Guaranteed Response Time
- Extended Business Hours Coverage
- Discounted Rate on Labor and Labor Overages
|
 “
”
We have worked with Netology for over seven years and are extremely pleased with the service we receive. As a Managed Services & Support client, we definitely appreciate the quick turn-around time and the professional service that Netology consistently delivers.
Michele Robles-Scotto - Beinfield Architecture P.C.
“
”
We have worked with Netology for over seven years and are extremely pleased with the service we receive. As a Managed Services & Support client, we definitely appreciate the quick turn-around time & the professional service that Netology consistently delivers.
Michele Robles-Scotto,
Beinfield Architecture P.C.
We have worked with Netology for over four years and are extremely happy with the service we receive. As a support contract client, we definitely appreciate the quick turn-around time.
Subscription
We are very pleased to announce that Netology is expanding location and services. We are at the same familiar address but we are moving to the third floor.
Copyright © 2009, Netology LLC
|
