The “Ultimate Managed Services & Support Plan” is Netology’s top of the line Service and Support Plan. This plan provides clients with 24×7 coverage and a worry free fixed cost IT environment. This plan utilizes state of art monitoring tools and provides antivirus software and patch management, backup monitoring, proactive automated help desk, monthly executive summary reports, security administration, network policy and enforcement administration, file, folder, share and user administration, guaranteed response times, and labor for any service related issues on covered servers, workstations and devices is included in the monthly fee regardless of the time or date.

Coverage/Response Times
Normal Hour Coverage: 8AM – 6PM Mon-Fri, Excluding Holidays
Normal Hours On-Site Emergency Response Time: 2 Hours
After Hours On-Site Emergency Response Time: 12 Hours

Labor
All Support Labor Included both normal and after hours!

Included “Net-Ultimate” Managed Services

• Patch Management
• 24 X 7 System Monitoring
• Disk and Storage Monitoring
• Backup Monitoring
• Security Administration (Firewall)
• File, Folder, Share and User Administration
• Network Policy Enforcement and Admin
• Access to Client Portal / Knowledgebase
• Monthly Executive Summary Reports
• Online Asset Management
• Antivirus Software Management / Updates
• Automated Helpdesk Services
• Included Support Hours
• Unlimited Support Hours
• Guaranteed Response Time
• Extended Business Hours Coverage
• 24 X 7 Coverage